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Further Education and Training Certificate: Information Technology: Systems Development

Qualification ID |78965
NQF Level |04
Qualification Title |Further Education and Training Certificate: Information Technology: Systems Development
Minimum Credits |165
# US ID Title NQF Level Credits
1 114636  Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment  Level 3 
2 10313  Comply with service levels as set out in a Contact Centre Operation  Level 4  10 
3 14908  Demonstrate an understanding of testing IT systems against given specifications  Level 4 
4 14926  Describe information systems departments in business organisations  Level 4 
5 14921  Describe the types of computer systems and associated hardware configurations  Level 4 
6 252210  Handle a range of customer complaints  Level 4 
7 118028  Supervise customer service standards  Level 4 
8 120379  Work as a project team member  Level 4 
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