1 |
114636 |
Demonstrate an understanding of preventative maintenance, environmental and
safety issues in a computer environment
|
Level 3 |
6 |
2 |
10313 |
Comply with service levels as set out in a Contact Centre Operation |
Level 4 |
10 |
3 |
14908 |
Demonstrate an understanding of testing IT systems against given
specifications
|
Level 4 |
6 |
4 |
14926 |
Describe information systems departments in business organisations |
Level 4 |
3 |
5 |
14921 |
Describe the types of computer systems and associated hardware configurations
|
Level 4 |
6 |
6 |
252210 |
Handle a range of customer complaints |
Level 4 |
4 |
7 |
118028 |
Supervise customer service standards |
Level 4 |
8 |
8 |
120379 |
Work as a project team member |
Level 4 |
8 |